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XO Communications was trying to solve the problem of customer churn. Through IBM's predictive analytic software, XO is able to accurately predict customers who are...
Martin Gow, BI DCS Manager at British Sky Broadcasting Group, talks about their experience migrating from Oracle to Netezza, which enabled ad hoc analysis, significant...
In this panel we will discuss how adding dotDefender to your offerings can increase your company's revenue. We will explore techniques that will assist your...
Service Excellence Partners describes the magnitude of the customer churn problem and notes that there are no silver bullets. Companies must pursue systematic improvements and...